 |
| |
|
|
| |
 |
|
| |
|
|
| |
Background
In 1995, PPL&D set out to help businesses make a dramatic, sustainable impact on their bottom line, by transforming the behaviours, attitudes and skills of their people.
This ambition necessitated that the changes were measurable and lasting, this in an industry that has long been the last bastion of the intangible benefit.
Embracing this challenge, PPL&D acknowledged that in today's more customer centric market, a service company must strive to identify the bottom line benefit it brings, and this has been one of the principal drivers within the company ever since.
By way of example, we like to demonstrate our bottom line focus by offering Risk/Reward* payment terms to all our clients on all programmes above £100,000.00.** This is both a mark of our confidence in the transformation we expect to deliver as well as a mechanism by which clients can measure the bottom line value we bring.
A further benefit of Risk Reward is the close, transparent relationship required to enable it to flourish. This adds to the sense of partnership in the business relationship, something I imagine all suppliers are always striving to achieve. |
|
|
| |
Notes
* Risk/Reward is the offer of either a financial reward to the supplier for surpassing the agreed business objectives or a financial penalty in the event of falling short.
** This figure is flexible but reflects the extra work and cost associated with any Risk/Reward programme. |
| |
|
|
